604-939-8070 2322 St. John's Street, Port Moody, V3H 2A9

Important – CVS COVID-19 Update & Port Coquitlam Office Announcement – March 22nd, 2020

Dear Families, Caregivers, Staff and the People We Serve,

I am writing to you tonight to advise that it was recently reported to us that three staff at CVS had been in contact with a person who was in contact with someone at the Dufferin Care centre where someone is infected with the COVID-19 virus. I would like to reinforce that there was no direct contact between our staff members and the confirmed case. We are releasing this announcement to be fully transparent to staff, the individuals we serve and their families.

Once we were advised of this by staff, we proceeded to contact the Ministry of Health and were advised to ask these employees to self isolate for 14 days. One employee attempted to get tested but they were told they were not at high enough risk to be tested. The Ministry of Health also advised us that anyone that has been in contact with these three employees continue with the precautions of frequent hand-washing and social distancing and that no other action is necessary at this time. The staff members have both used the BC Government COVID-19 online assessment tool and are not in the high risk category at this time.

In response to concern over the spread of COVID -19 across our CVS facilities, our leadership team has made the decision to close the Port Coquitlam office. The Port Moody head office will still be operational but we are currently only supporting a small number of individuals at this location and, where there is a need, we are redeploying our staff to provide support in the individuals’ home. We want to thank the cooperation from all families involved during this challenging time. While we understand this situation is not ideal, in order to reduce the spread of COVID-19, we feel that this is the best solution at this time.

As we move to a new temporary model of support for many of the individuals we serve, we would like to remind our staff, individuals we serve and families the importance of being aware of your current health status. If there are any concerns it is important that you get medical advice from an expert by calling your doctor, 811 or 1-888-COVID19 to discuss your risk. You can also go to BC’s online COVID-19 assessment tool by clicking here. There is an alternative self assessment here. Additionally, the Government of Canada has created a guide to provide more information on the differences between self monitoring, self isolation & isolation. To view this guide, please click here.

More information can be found here and employees can get more information from WorksafeBC.

If you have any questions about the information shared above, please contact myself, Linda King or Pete Stone.

Important – CVS COVID-19 Update – Monday, March 16th, 2020

Dear Families, Caregivers, Staff and the People We Serve,

Further to our communication on Friday, the COVID-19 situation continues to evolve. As noted, our leadership team has moved out of our administration office and has met virtually today to discuss next steps. If you have been monitoring the news, you will have seen how things are escalating at the moment and the preventive steps the Canadian and BC governments are taking to reduce COVID-19 from spreading.

Now that it is clear that the COVID-19 pandemic is a major cause for concern, our leadership team is working hard to re-allocate our staff and resources to the best of our ability. For those families who have agreed to keep their loved ones at home during this time, we thank you. 

The CVS leadership team has agreed to complete its reallocation process by this Wednesday, March 18th at 4:00pm. What this means is that we intend to significantly reduce the number of people at our Port Moody and Port Coquitlam locations. We are relying on our families and caregivers to help us during this time to provide care for the individuals we serve and to reduce the spread of COVID-19 throughout our community.  

The leadership team is in the process of contacting all of our families in our Community Inclusion and Employment Day programs. We are doing this so we can assess the needs of each individual we serve on a case-by-case basis in an effort to re-allocate our staff and, where needed, to continue to serve these individuals outside of our Port Moody and Port Coquitlam locations. For individuals in our residences, we are working hard to maintain adequate staffing during this time. Our intention is to minimize disruptions as much as possible for the people we serve, their families, caregivers, our employees and other service providers.

We want to ensure our reallocation plan meets the needs of as many participants, families, caregivers and other service providers as possible. As I said, we are contacting all impacted families – we ask that if you receive a message from us (contact details below) to give us a call back as soon as you can, preferably by 5:00pm PT on Tuesday, March 17th, so we can be made aware of your circumstances as we continue our planning efforts. 

If you have any questions or concerns please feel free to contact Kevin Lusignan or Linda King so that we can address any concerns or hear your advice as we work together to keep everyone safe. 

Sincerely yours,

Kevin Lusignan

Contact Information – 

Kevin Lusignan, Executive Director – [email protected] 

Linda King, Senior Director of Operations – [email protected] 

Dawne Windblad, Community Inclusion (Discovery 1 & 2, Footloose, Adult Residential) – [email protected]

Diana MacPhee, Community Inclusion (Employment & Outreach) – [email protected]

Joanne Weidinger, Children’s Services – [email protected]

Amrita Dhoot, Children’s Specialized Resources – [email protected]

Colin Wood, Shared Living – [email protected] 

Miriam Hoolahan, Communications – [email protected]

Important Update: CVS Coronavirus Response

 

Dear Families, Caregivers, Staff and the People We Serve,

A week ago we advised that the Coronavirus is in the news and that here at CVS we have taken early precautions such as ensuring that everyone washes their hands when they come into the building and that hand washing is repeated often. Further, we are disinfecting touch surfaces at CVS several times a day. 

Since that time, we have been monitoring the news. In just the last few days the World Health Organization has declared the Coronavirus a pandemic, the situation in Italy has become dire with the healthcare system overwhelmed, the US has restricted travel from Europe, events are being postponed such as the Inclusion BC Conference, the Junos, and the NHL & NBA seasons. Moreover, we have heard that Tom Hanks and his wife have contracted the virus and so has Justin Trudeau’s wife Sophie. Each day the number of cases grow and spread. It has become clear we have a serious situation and it is incumbent on all of us to do what we can to help “flatten the curve” of the infection rate so that our health care system does not become overwhelmed. 

Our leadership team has been meeting, I have been consulting with my colleagues at other agencies, and I have been talking to our Board Chair to develop an appropriate response to the pandemic.

We are immediately implementing “social distancing” policies:

  • Reduce the number of people that gather at our inclusion programs location on St. Johns. We are distancing each program from each other and we are creating smaller groups. We are actively going to work to keep the programs separated.
  • Sending the staff at our administration offices home to work in order to free up space to move people from our community inclusion programs into smaller groups.
  • Community inclusion staff have been instructed  to stay away from places where a lot of people gather (library, community centers, pools, etc.)  and where the environment is high risk because of the inability to keep the areas sanitized (elevators, malls, sky train and stations). Walks in the park and other activities in open spaces are being encouraged.
  • Families are being contacted by the supervisors advising them of the changes to the way their family members will be supported and to receive any feedback. It is foreseeable that we may have to ask your loved ones to stay home so it is prudent to do some planning at home in case that happens.
  • Special arrangements are being made for individuals with complex health issues.

Further, we also advise the following:

  • People who have travelled and are returning from affected areas in the world should self-isolate to not spread the virus. Just yesterday, the Government of BC advised that people should not travel out of Canada. If they do, they could face a 2 week quarantine upon return. If you have travelled outside of Canada or have been in direct recent contact with people that have travelled in areas with travel advisories (or on any cruise ships), please check with the health authority and help us by notifying CVS Leadership (Manager / Coordinator) immediately.
  • If you have sick (flu-like symptoms: cough, sneezing, fever, sore throat and difficulty breathing), please do not visit a CVS location or any CVS supported individual.
  • If you have medical concerns that you may have the Coronavirus, please contact your medical professional / 811 immediately to discuss the symptoms and inform CVS immediately.
  • Please reinforce with the people you care about the importance of hand washing several times a day and not touching their face.
  • Continue to sanitize touch surfaces several times a day.
  • We are asking families of the people we serve to keep your loved one home if they are sick. 
  • Change social greetings to the “foot tap” or “smiles” instead of shaking hands.
  • We have postponed all large staff meetings, coffee houses, social nights, pub nights, public transportation, swimming and bowling. Starting Monday the smaller events such as men’s night, women’s night and music are cancelled
  • Our leaders at CVS will meet often (virtually) to discuss our response to this emerging crisis. Please know that we are trying to strike the right balance of taking precautions, undertaking prudent advance planning and at the same time not overreacting or invoking fear and panic. At the same time we believe it is crucial that we take active steps now. We appreciate your cooperation and understanding.
  • Finally, a word to our staff and caregivers. I know that this situation is very stressful for all involved. I want you to know that you are all appreciated for the work that you do to help the people we serve to have good lives and to keep them safe. Please know we are going to do the best we can to minimize the impact of this situation on the staff and caregivers at CVS. While much is unknown about how this will unfold it is important that you know that CVS will be supportive throughout this crisis. Please feel free to give me a ring if you have any concerns.

If you have any questions or concerns please feel free to give myself or Dawne Windblad a call so that we can address any concerns or hear your advice as we work together to keep everyone safe. 

Sincerely yours,

 

Kevin Lusignan

 

Inclusive Housing Plan Workshops

It was announced earlier this week that The Inclusive Housing Task Force, co-chaired by Community Living BC (CLBC) and Inclusion BC, is making progress on a number of initiatives to reduce barriers to housing, including:

  • collecting data to better understand the number of people we serve who need housing, for a report to be launched this spring;
  • creating a public awareness campaign, website and video to equip families and service providers to talk to city planners, council members, and property developers, which will also launch this spring;
  • developing a toolbox with planning resources to help families begin discussions about housing, as well as information on topics such as financial planning, renting, home ownership, and developing skills and supports to live in inclusive housing.

Ross Chilton will be leading inclusive housing sessions at the upcoming BC Non-Profit Housing Association (BCNPHA) Regional Education, Networking & Tradeshow (RENT) housing conferences in Nanaimo (April 16), New Westminster (May 14), Terrace (June 11) and Cranbrook (September 17).

You can join these workshops where you will find other partners in this cause. Visit bcnpha.ca/events/rents for more information.

CLBC Increases Minimum Direct Funded Respite Rate for Families

It was recently announced that Community Living BC (CLBC) is increasing minimum direct funded respite rates for families from $2,800 to $3,080 per year effective April 1, 2020. This is made possible thanks to $1 million per year in new funding announced in the provincial budget on February 18, 2020.

Respite funding is provided to family members who are caring for eligible individuals. It typically funds a worker to provide support to an individual allowing family caregivers time to rest and recharge.

I am pleased we can provide this additional support to individuals and families going forward. Families provide love and support to their loved ones and we need to invest in their well-being. This support contributes to resiliency and benefits all family members.

CLBC currently offers a minimum of $2,800 per year in direct funded respite to all youth transitioning into CLBC services. Individuals and families can expect to hear from CLBC soon about how the new funding will be implemented. If you have a question, please contact [email protected].

CVS Coronavirus Response

Dear Families, Caregivers, Staff and the People We Serve,

As many of you have heard the Coronavirus is in the news. Here at CVS we have taken some early precautions such as ensuring that everyone washes their hands when they come into the building and that handwashing is repeated often. Further, we are disinfecting touch surfaces at CVS several times a day. 

We have been monitoring the news and it seems probable that in Canada the virus will spread faster (community spread) once efforts at containment at the airports have failed. Some reports suggest that community spread has already occurred. Accordingly, in response to what seems to be an escalating situation our senior leadership met earlier today to do some emergency planning.

Some of the actions we have identified are as follows:

  • People who have travelled and are returning from affected areas in the world should self-isolate to not spread the virus.
  • Reinforcing with the people you care about the importance of handwashing several times a day and not touching their face.
  • Continuing to sanitize touch surfaces several times a day.
  • Asking the people we serve to stay home if they are sick. Leadership Staff are reaching out to families and caregivers to talk about the people we support who have pre-existing conditions or are at risk with a view to start to do some planning.
  • We are asking staff to stay home if they are sick and to take precautions. 
  • Change social greetings to the “foot tap” or “smiles” instead of shaking hands.
  • Contrary to our mission of inclusion we are asking staff to start to practice Social Distancing in Community.
  • We are starting to think about reducing large gatherings such as large staff meetings, coffee houses, pub nights, public transportation, and bowling. For now, we think small groups such as our music night, Men’s night, and Women’s night are ok because we can identify if someone is sick and we can reinforce good hygiene.
  • Finally, our leaders at CVS will meet often to discuss our response to this burgeoning crisis. Please know that we are trying to strike the right balance of taking precautions, undertaking prudent advance planning and at the same time not overreacting or invoking fear and panic.

If you have any questions or concerns please feel free to give myself or Linda King a call so that we can address any concerns or hear your advice as we work together to keep everyone safe.

 

Sincerely yours,

 

Kevin Lusignan

Addressing the Coronavirus

As you all may know, the coronavirus is in the news and there is a case confirmed in B.C.

As per Fraser Health and the CDC, the risk of contracting the Coronavirus in Canada is still low. CVS has ensured we are prepared with gloves and masks in the unlikely scenario the risk level increases.

Coronavirus is a viral respiratory pneumonia-like disease that was first reported in Wuhan, China. CVS is diligently monitoring information and messaging from the Center for Disease Control (CDC) and Fraser Health. The majority of cases of the Coronavirus are in Wuhan, China, and all cases outside of China are from people who have recently travelled in Wuhan.

The best prevention for yourselves are universal precautions including:

  • Washing your hands frequently (with soap and water for at least 20 seconds – see attached infographic or this video)

  • Avoid touching your eyes, nose, mouth with unwashed hands

  • Isolating yourself when unwell

  • Coughing and sneezing etiquette (ie. cough and sneeze into your inner elbow preventing the spread of mucus droplets)

The links provided below contain more information about the coronavirus if you have further questions:

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Congratulations to the 2019 Business Excellence Awards Winners

We wanted to take the time to congratulate the 2019 winners of the Tri-Cities Chamber of Commerce Business Excellence Awards. CVS was proud to be a nominee for Best Non-Profit. The winners were announced this past weekend at the Hard Rock Casino in Coquitlam. Here is a list of the winners –

Business of the Year (1-10 employees)

Aging My Way Home Care

Business of the Year (11-30 employees)

Creative Transportation Solutions

Business of the Year (30+ employees)

Coast Therapy

Young Professional of the Year

Kelso Kennedy, RedStamp Agency

Business Leader of the Year

Ryan Peterson, Finger Food Advanced Technology Group

Community Spirit Award

Wesbild

Not-for-Profit of the Year

New View Society

Chamber Member of the Year

Lisa Beecroft, Gabi & Jules

We wanted to wish all the winners a big congratulations. We all can work together to build a more inclusive community, including in business throughout the Tri-Cities and beyond.

The Death of Florence Girard – A Message from Inclusion BC

We wanted to share a note that was published by Inclusion BC. Please take the time to read this important message –

Dear Inclusion BC Members and Supporters,

Inclusion BC was shocked and saddened to learn the details of the tragic death of Florence Girard, a 54-year old woman with Down syndrome who died in October 2018.

We offer our heartfelt condolences to Florence’s family and her friends.

The circumstances which the RCMP described as leading to her death have shaken our community. According to the investigation, which was released last week, her death was caused by malnourishment and starvation. The Coquitlam RCMP has announced criminal charges against the care provider and the association through which she was contracted.

As a society, we have a collective responsibility to support good lives for all vulnerable adults. We ALL have a role to play, and those various roles and responsibilities must be clearly defined, understood, and accepted, with appropriate checks and balances to ensure the wellbeing of every British Columbian who relies on our systems of supports.

We must be diligent to ensure that safeguards are in place and best practices are followed to protect the people we love and for all vulnerable people in our community. The provincial government must fund housing and support options that build meaningful relationships with neighbours and friends, who can provide an advocacy voice and additional informal supports/oversight. Every person has the right to a safe home, all the necessities of life, access to healthcare, and the security and comfort provided by the connections of a strong, caring community.

We have heard from members of our community for whom Florence’s loss has rekindled fears that they or their loved ones could be at risk, now or in the future. If you are worried about your own security or wellbeing, or about a neighbour or family member, we urge you to reach out and tell someone. Inclusion BC\’s Community Inclusion Advocacy Program can offer direct support and referrals.

Once again, we offer our heartfelt condolences to Florence’s family and friends.

Sincerely,

Karla Verschoor
Executive Director
Inclusion BC